USDD’s Fire Station Alerting System Making a ‘Lifesaving Difference’ in Cedar Park, Texas

PHOENIX, AZ—Thanks to fire station communications technology powered by Phoenix, Arizona, based US Digital Designs (, critical seconds have been shaved off fire and medical response times in Cedar Park, Texas, and vicinity. In fact, Cedar Park’s new Phoenix G2 Station Alerting System—manufactured by USDD—is already helping the community achieve its ambitious goal of averaging eight minutes for a fire call and six minutes for a medical call.

“While Cedar Park’s emergency response times can be measured in minutes and seconds, the end result—the benefit to its residents, their homes, and their businesses—is nearly incalculable,” notes General Manager Dominic Magnoni, US Digital Designs. “The Phoenix G2 Station Alerting System was designed to create a better overall communications response in many different aspects of the emergency call and response process, and it’s proving itself time and again,” he says.

In an emergency, every second counts: from the initial 911 call, which, when it comes in, is then relayed to the dispatcher and ultimately transmitted to every agency and crew on call. There are several steps, and each one takes up critical time. Since the installation, however, Cedar Park is now cutting down that time in impressive fashion, according to the city’s chief, James Mallinger. “Right now our overall for last year was nine minutes and seven seconds,” he says, adding that the department’s goal is to reach national response time recommendations of eight and six minutes, respectively. In a local ABC station broadcast, Mallinger notes that Cedar Park modeled its alerting system after a Phoenix G2 installation in San Antonio, Texas, which has reportedly reduced response times in half.

The Phoenix G2 Station Alerting System technology operates in many different parts of the emergency call process. During an event, the Phoenix G2 helps dispatchers and emergency personnel communicate with the right individuals at the right stations; it frees up dispatchers so there is less (if any) “hold” time on the phone; and, once the dispatcher enters an address, the system automatically determines and announces which types of crews will be needed. It also sends computerized text-to-voice messages to on-call units.

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