Alexandria, VA – This week, the National Emergency Number Association (NENA) brought together twenty-two leading companies in the public safety space for an Industry Collaboration Event (ICE) where participants tested the location-based emergency call routing elements at the core of Next Generation 9-1-1 systems. Known as the Location to Service Translation (LoST) hierarchy, this functionality is essential to ensure reliable and predictable emergency call routing and related location validation regardless of the media type (e.g., voice, text) or device used to place a 9-1-1 request for assistance.
“Whether we are talking about legacy 9-1-1 systems or the IP-based systems of tomorrow, accurate location information will always be the linchpin to effective emergency response,” said NENA President Rick Galway, ENP. “NENA is proud to provide a space for all relevant players to come together in an open, collaborative atmosphere to test the products and services that will enable intelligent call routing and provide 9-1-1 professionals and first responders with this truly essential data in a Next Generation 9-1-1 environment.”
This largest and most technically complex ICE to date, hosted at the AT&T Center for Learning in Irving, TX, culminated in a successful multi-vendor testing process that provided increased awareness and recognition of the requirements, interactions, and protocols necessary for interoperable call routing. The nearly two-dozen participant organizations evaluated multi-vendor interaction between Emergency Call Routing Functions and related processes, and “real world” simulations of varied call routing situations and environments yielded valuable insights into the level of specification called for in the requirements.