APPLETON, WI—Pierce Manufacturing, an Oshkosh Corporation company (NYSE:OSK) was looking to shift from a pen-and-paper-based solution to increase efficiency and communication in the final inspection of fire and emergency apparatus and recently improved its final inspection process through an electronic inspection procedure.
It is customary for Pierce’s customers to visit Pierce facilities to conduct a final inspection of their fire trucks before the product ships. This visit allows them an opportunity to test their equipment and determine if there are any changes they would like made before the truck leaves the factory.
Like many companies that perform field inspections, Pierce was using pen and paper to collect data when customers and dealers would visit the plant for their final equipment inspection. Pierce’s dealers would manually capture data and then transcribe it into a Word document after the physical inspection took place.
The lack of real-time and standardized data made it challenging for Pierce manufacturers to accurately analyze information from the field. It also allowed for potential errors and miscommunication.
The company recently partnered with Panasonic to implement a system that includes a interactive mobile-based customer inspection application called ePICKUP. The application is custom-developed and runs on a rugged, wirelessly connected Panasonic Toughbook® H1 Field tablet.
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