Braun Ambulances Expands Service Department

Shown above is Braun’s new Service Department facility.

Van Wert, OH—Braun Industries recently expanded of its service department. The emergency vehicle manufacturer has made significant investments to the service team in recent months. This includes purchasing a new facility, strategic additions to the service department staff, and the introducing new offerings like its ambulance remount and refurbishment service.

In the summer of 2014, Braun’s long-time neighbor and dealership partner, Life Star Rescue, Inc., announced it would be closing. Capitalizing on the opportunity, Braun finalized plans to purchase Life Star’s 49,500-square-foot facility in late June to serve as the new home of Braun’s service department. Located directly across the street from Braun’s manufacturing plant and corporate offices, the new service facility has freed up vital production space in the main building and created additional opportunities for service with more room and new equipment.

The Braun service facility has multiple large service bays. The production area includes two paint booths, sanding room, vehicle lifts, metal fabrication equipment, electrical workshop, and stock room. With the new space and equipment, Braun is now offering factory-direct ambulance remounts and refurbishments. This new service has been well received by Braun customers, and the emergency vehicle manufacturer has been fulfilling ambulance remounts since the service facility opened.

Braun is now offering ambulance remounts and refurbishments.

“Significant increase and growth of new vehicle orders stretched our capacity limits in our main operating facility,” says Scott Braun, executive vice president/owner of Braun Industries, Inc. Combine this with continued growth in our remounting and service operations, it was apparent for some time we needed to expand our capacity to deliver more custom-built units to our growing customer base, and also remount those units once the chassis reached their end of life. We were saddened to see our longtime partner, Life Star Rescue, make the unfortunate decision to end their operations, but certainly valued their efforts in servicing emergency rescue vehicles all across our area. We look forward to working more closely with so many of our great customers by providing them exceptional service and a factory-direct remounting opportunity. Many of our customers are already aware of the value of the Braun Ambulance, which is Built For Life. The Lifetime Structural Warranty, SolidBody™ Construction, and ease of remountability, provide an unbeatable overall life-cycle investment.”

In addition to the new facility, Braun has also invested in the “Braun family” with new hires and internal transfers. “Part of the recent growth and expansion of our remount/refurb capabilities has been to include the addition of highly qualified personnel to complement the existing team. The new members have specialties in paint/body, welding, fabrication, and electrical, and our workload has grown sufficiently to support these additions. We have been very fortunate to be able to hire people who already have experience in and knowledge of the ambulance industry,” says Braun Industries Service Manager, Jeff Holtzclaw.

Since July, six individuals have joined the Braun service department team. Jim Lee is a service specialist. Prior to starting at Braun direct, he worked in service for a Braun dealership. Cory Anderson transitioned to Braun from Life Star Rescue. He is a service technician assigned to the service production floor. Adam Hoaglin is also a previous employee of Life Star Rescue; he is experienced in remounts and fabrication, and provides remount services to Braun customers.

Three Braun employees have also transitioned to the Service Department from other areas of the company. Jordan Miller moved from Braun’s weld shop. He is a certified welder and is experienced in paint and body. BJ Cotterman transitioned from the weld shop as well, and is now working in service to provide welding and fabrication. Lastly, industry veteran, Penny Richardson, transitioned from the Sales Department to remount specialist. Prior to working with Braun, she spent years at Life Star Rescue working in the remount process. She will work closely with Braun customers on their factory-direct remount and refurbishment projects.

The exceptional new Service Department team has been working hard to establish and develop the new ambulance remount and refurbishment process at Braun Industries. An ambulance remount and refurbishment can save customers between 20 to 50 percent over buying new. The quality of a custom hand-crafted ambulance from Braun Industries means that many modules outlive their chassis. Remounting the ambulance on a new chassis is a great way to extend the life of the unit, while making a long-term investment in the vehicle that fits short-term budget requirements.

A factory-direct ambulance remount and refurbishment with Braun offers customers exclusive benefits. They are the original equipment manufacturer, which gives them access to detailed records on the history of the ambulance, including original programming files, complete electrical schematics, and any warranty service work that has been done over the years. They also have access to the newest technology and innovations, which means they can upgrade the unit to current model year standards. Additional benefits include exceptional talent from the same team of professionals that built the unit originally, well-versed knowledge on the latest safety and design standards, and access to over 46 chassis platforms.

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