9-1-1 Industry Alliance to Host National Workshop

ARLINGTON, VA., June 1, 2011 The 9-1-1 Industry Alliance (9IA) announced it will host a national workshop on 9-1-1 overload on October 4-5, 2011, at the Georgetown University Hotel and Conference Center in Washington, D.C. Public safety decision-makers and government officials are being invited to engage in a national dialog on this important problem, which affects people in need of help due to incidents ranging from routine emergencies to major disasters.

Several prominent industry associations are supporting the workshop to include sponsorship from CTIA-The Wireless Association® and co-hosting by the National Emergency Number Association (NENA), the Association of Public-Safety Communications Officials – International (APCO), the E9-1-1 Institute and the National Association of State 9-1-1 Administrators (NASNA). The workshop will feature prominent speakers, working sessions and panel discussions intended to drive a national dialog that will help alleviate 9-1-1 overload situations.

“Increasingly, during routine emergencies, major weather events, natural disasters, mass shootings and other incidents, our nation’s 9-1-1 centers are being overwhelmed with more phone calls than they can reasonably handle in a given period of time,” said Reid French, vice chairman of 9IA. “The unfortunate result in these situations is that some 9-1-1 calls go unanswered. Consequently, 9IA believes a national workshop is needed to address this growing problem.” 

According to 9IA, more than 260 million calls are made to 9-1-1 each year. A significant reason for the large volume of calls 9-1-1 centers are receiving can be attributed to natural disasters and weather-related events, along with the increasing number of people who call for help using mobile phones, often to report a traffic accident. According to the National Highway Traffic Safety Administration (NHTSA), more than five million driving accidents take place in the United States each year. Meanwhile, The Annual Disaster Statistical Review 2009, published by the International Disaster Database, reported that between 2000 and 2008 there was an average of 392 natural disasters annually, affecting more than 230 million people each year worldwide.

More information can be found at Thought leaders interested in submitting a speaker proposal or presenting a paper at this prominent public safety event should contact 9IA Vice Chairman Reid French at (404) 217-8542 or [email protected].

About the 9-1-1 Industry Alliance

The 9-1-1 Industry Alliance (“9IA”) represents the industry voice of the public safety industry.  Established in December 2005 by a group of prominent leaders of the 9-1-1 industry, the Alliance plays an important role as the voice of industry companies on public policy issues impacting 9-1-1 and the emergency response system.  It is the Alliance’s belief that the expertise of industry leaders can assist public policymakers and government emergency communications professionals as they address complex choices regarding advanced 9-1-1 alternatives in the years ahead. Find out more at    

About CTIA

CTIA-The Wireless Association® ( is an international organization representing the wireless communications industry. Membership in the association includes wireless carriers and their suppliers, as well as providers and manufacturers of wireless data services and products. CTIA advocates on behalf of its members at all levels of government. The association also coordinates the industry’s voluntary best practices and initiatives, and sponsors the industry’s leading wireless tradeshows. CTIA was founded in 1984 and is based in Washington, DC.

About NENA

NENA serves the public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. With more than 7,000 members in 48 chapters across the United States and around the globe, NENA promotes the implementation and awareness of 9-1-1 and international three-digit emergency communications systems. NENA works with public policy leaders, emergency services and telecommunications industry partners, like-minded public safety associations, and other stakeholder groups to develop and carry out critical programs and initiatives, to facilitate the creation of an IP-based Next Generation 9-1-1 system, and to establish industry leading standards, training, and certifications. Find out more at  

About APCO International

APCO International ( is the world’s largest organization of public safety communications professionals. It serves the needs of public safety communications practitioners worldwide—and the welfare of the general public as a whole—by providing complete expertise, professional development, technical assistance, advocacy and outreach.

About the E9-1-1 Institute

The E9-1-1 Institute is a non-profit organization which shares the mission of the Congressional NextGen 9-1-1 Caucus to assist in promoting public education on E9-1-1 and emergency communications issues. The E9-1-1 Institute provides informational support to members of the Congressional NextGen 9-1-1 Caucus as they pursue their mission of improving 9-1-1 emergency communications. Gregory L. Rohde serves as the Executive Director and Carla A. Anderson serves as the Deputy Executive Director. Find out more about the E9-1-1 Institute at


The purpose of NASNA is to promote information sharing among states with programs dedicated to implementing 9-1-1 emergency telephone systems. NASNA assists states with resolving issues necessary to accomplish statewide implementation and maintenance of their 9-1-1 systems, along with helping to identify and recommend minimum standards for 9-1-1.  To learn more about NASNA, please visit