Apparatus

Grilliot Honored For Customer Service

Issue 5 and Volume 13.

Mary Grilliot, the chief operating officer of Total Fire Group, is the 2008 recipient of the prestigious Joe Fishelson Award.

The annual award is presented for excellence in customer service to the fire service through the industry of fire protection, which includes manufacturers, independent manufacturer’s representatives, distributors, members of the fire media, associations, and other support or service organizations.

The formal presentation of the award was made at the annual Fire Department Instructors Conference, the largest fire service event, held in Indianapolis in April.
“Mary Grilliot is a great example of what the Fishelson Award is all about,” said Sam Goldwater, the chair of Joe Fishelson Award Board of Directors. “Her nominations says it all. Mary’s customer service to the fire service can be described in one word – passion.  Her devotion to the protection of fire fighters goes well beyond good business; it is closer to religion.”

He predicted she will raise the bar for selecting future recipients.

Goldwater, who is a past recipient of the award, said it is given “based on long term impact through customer service.  If you look at the past recipients of the award you will see people that have devoted their entire career to supporting the fire service and bring that support through excellence in customer service.” 

The award is a traveling ornate fire bell that has the names of all previous winners displayed. Previous winners include such distinguished fire service leaders as Bob Barraclough, Paul Curtis, Tom Darley, Lila Gillespie and Alan Saulsbury.

The bell stays with the winner for a year and is then passed on to the new recipient. In addition to the traveling bell, a smaller replica is given to the winner to keep.

The award is named after Joe Fishelson, a pioneer in the manufacturing of fire equipment, a big proponent of customer service and the founder of Red Head Brass LLC of Shreve, Ohio. Funding for the award is provided by Action Coupling, Key Fire Hose and others.  Members of the board serve on a pro bono basis.

Rosenbauer Expands Dealer Network
Major Firefighting Technology of Kenvil, N.J., has been appointed as the Rosenbauer America dealer for New Jersey, New York City and Long Island.

The principals of the dealership, Brad Badal and Rob Windesheim, collectively have over 60 years of industry experience in the automotive, fire services and emergency warning equipment industry in the New York/New Jersey metropolitan area.

To support their efforts in apparatus sales, Major Firefighting Technology has hired Tony Angelella as its national sales manager. Tony has over 20 years of fire service and fire industry sales experience.

Rosenbauer is a leading international manufacturer of firefighting vehicles and equipment. In North America, Rosenbauer incorporates the strength and innovation of a global company with top American manufacturing firms – Central States, General Safety and Rosenbauer Aerials.

For more information about Major Firefighting Technology call 973-927-1098.
For information about Rosenbauer call 605-543-5591 or go to www.rosenbaueramerica.com.

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